Improvement Plan (continued)
Through the assessment stage it was also noted that a number of the leavers were young graduates who were unable to see any path or opportunity for development as there was no assessment of their potential. Many enjoyed working at the organisation but needed to see a future. ABHR implemented an annual appraisal scheme linked into personal performance plans. Secondments were initiated to provide opportunities within other departments and to gain new skills. All jobs were advertised internally initially and every internal candidate given a chance for interview. None of these initiatives carried any incremental cost but provided the employees with a sense of worth, achievement and value.
The final initiative to be implemented was a self-funding commission incentive scheme for the call centre staff when they brought in new business or made a cross-sell.
Evaluation
The initial evaluation took place 3 months after implementation stage and the tools used at assessment stage were reused. Staff turnover was down by 57% compared to the same time last year and morale is exceptionally high.
Second stage evaluation to be completed in 6 months time.
Testimonial
"Strong technical ability combined with the personal skills that a successful HR professional requires."
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Links
- cbi.org.uk
- fsb.org.uk
- bytestart.co.uk
- businesslink.gov.uk